NAYMA Virtual Assistant (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our services, website, or communication channels.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
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Full name
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Email address
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Phone number / WhatsApp
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Company name & role
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Communication preferences
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Any information you share through forms, email, or calls
1.2 Service-Related Information
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Inbox and email content (only when permission is granted for support)
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Calendar details and schedules
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Documents shared for administrative work
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Task lists and workflow information
1.3 Technical Information (Website Usage)
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IP address
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Device type
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Browser type
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Website analytics (non-identifiable)
2. How We Use Your Information
We use your information to:
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Provide virtual assistant and administrative support
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Communicate with you regarding tasks, updates, and services
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Improve our service quality and client experience
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Maintain records for billing and client management
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Respond to inquiries and onboarding requests
We do not sell, rent, or trade your personal information with any third party.
3. Confidentiality & Data Protection
Confidentiality is one of our core values.
We take the following measures:
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Strict confidentiality agreements
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Secure storage of files and communication
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Access to your data is limited to the assigned assistant only
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Sensitive information is handled with care and integrity
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No information is shared without your consent
If you share email login access or sensitive documents, they are kept private and used strictly for the purpose of delivering the agreed service.
4. Third-Party Services
We may use trusted third-party tools such as:
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Email management apps
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Cloud storage (Google Drive, OneDrive)
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Scheduling tools (Calendly, Google Calendar)
These third-party platforms have their own privacy policies, and we ensure they maintain strong data protection standards.
5. Your Rights
You have the right to:
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Request access to your personal information
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Ask for corrections to inaccurate data
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Request deletion of your information
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Withdraw consent at any time
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Request clarification on how your data is used
To exercise these rights, contact us at naymavirtualassistant@gmail.com.
6. Data Retention
We keep your information only for as long as necessary to:
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Deliver our services
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Comply with legal and accounting obligations
Once services end, you may request full deletion of your data.
7. Security Measures
We use reasonable administrative, technical, and physical safeguards to protect your data from:
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Unauthorized access
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Misuse
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Loss
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Alteration
However, no digital system can guarantee 100% security. We commit to immediate communication in case of any incident.
8. Policy Updates
We may update this Privacy Policy occasionally.
Any changes will be posted on this page with the updated date.
9. Contact Information
If you have questions about this Privacy Policy or how your data is handled, contact us:
📧 naymavirtualassistant@gmail.com
📞 +254 724 345 717